At Valley Collision Center we utilize the latest estimating software and computerized technology. Combined with your experienced Service Manager, we can assure you that you will receive a comprehensive, itemized estimate of damages.
Is the estimate free?
Yes, the estimate is absolutely free and takes about 20 minutes.
Do I have to get three estimates?
No, that's a common misconception. In most cases, you can take your car to the repair facility of your choice. It's up to us to work out the cost and approval with your insurance company. This is important for you as a consumer because it allows you to get a quality repair, not just the cheapest one. It also saves you time and minimizes inconvenience.
Why is there such a big difference in price between estimates?
Differences in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you've received, ask the shop manager.
What if my insurance company doesn't approve your estimate?
At Valley Collision Center, we have relationships with virtually all insurance companies in this state. This gives us the ability to work with insurers to make certain that every repair needed is approved before we begin work.
Some insurance companies do their own estimates and some use the body shop's estimate. Which one do I have to use?
That depends on which insurance company is paying for the repairs. When you come by for an estimate, make sure to pose this question to your Service Manager. There are literally thousands of insurance companies out there. We are experienced enough to know that when your claim is being processed through State Farm, we will be working directly off of the Valley Collision Center estimate. If your claim is being processed through Allstate, Progressive, AIG, they all have different procedures. We can counsel you through to the quickest, easiest resolution.
If I owe a deducible who do I pay it to?
You pay your deductible to the body shop when you pick your vehicle up after it's been repaired.
I got an estimate today, so how long will it take to fix my car?
That depends on available parts, and the type of repairs you have specific to your vehicle. Ask your Service Manager for a specific time. In most cases, we will pre-order your parts if possible, and schedule you in for repairs when the parts become available. This reduces the amount of repair time needed.