Insurance Assistance

Here at Valley Collision Center our expert staff will assist you with all of your insurance needs. From acquiring your insurance information to estimate handling, you can be confident that we will handle your case and work with your insurance company to repair your vehicle to its pre-accident condition.

Do I need to pay anything when I drop my car off?

No, you will only have to pay for your deductible (if it applies) when you pick up your vehicle.

Does my insurance company pay you or reimburse me?

It's your choice. By signing a "limited power of attorney" form that we can provide you with, you can authorize us to make payment directly from your insurance company. Most people prefer doing it that way. If you choose that option, you are only responsible for paying us the deductible portion of the repair bill. Again, it's your choice.

What is a “DRP”?

A DRP is a “direct repair program” set up by insurers to help streamline claims processing. These programs give the customer freedom to go directly to the shop, get an estimate and schedule repairs. Most programs have electronic communications set up with the shop so they can view the estimate and photos almost immediately.

Do you work with my insurance company?

We work with all insurance companies. In fact, we have DRP (Direct Repair Program) relationships with many of them. If yours is not one of our repair partners we can still repair your vehicle with little or no effort on your part. Just let us know who your company is so we can assist you. Remember, you have the right to have your vehicle repaired at the shop of your choice, regardless of the repair shop-insurer relationship.

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